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Here are the slides from the Usability 2.0: Usability as a Conversation talk I gave last night at the VanUE.

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Just wanted to let all y'all know that I will be speaking at the VanUE event on Tuesday October 16th. The talk will discuss the changes we've made in our usability process at ADG and the impact that it's had on both our work and the client's experience.

The official abstract:

Ever done a usability test, gone to the trouble of writing that killer report and seen the results go nowhere? Ever have to read someone else usability test report and think you’ve found the cure for insomnia? At Analytic Design Group we’ve experienced both frustrations and have come up with a better way, something we call Usability 2.0. This talk reviews how we’ve overhauled the process and come up with better ways to:

1. find participants
2. collect data
3. report our findings

Our clients have gone from reluctant readers of our reports to enthusiastic participants in the process. We’ve improved the client user experience and think that because of their far deeper engagement we’re producing much higher quality analysis and reporting that in turn results in a greater improvements to the end user’s customer experience as well.

Hope to see everyone out. It should be a good evening of user experience fun!

Here are my slides from the presentation I did last Thursday at VanUE. I plan on writing a post to sum it up on Monday, but I thought I would get the slides up now.

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Just wanted to give a quick heads up that I will be speaking at the VanUE event this Thursday night. My talk is entitled Mobile Web: The Expectation of Experience.

Here is the abstract:

Almost half of the global population in 2009 is expected to have mobile phones, of which 90% of them will have web browsers built right into them. The landscape for consumption of websites and media is changing at a rapid pace and as user experience professionals we need to provide appropriate advice to create engaging mobile experiences for our clients.

This talk explores how the user’s expectations of the mobile web is based directly on their desktop web usage. Examining the mobile strategy for two major web properties, key aspects of an effective mobile web strategy will be discussed.

There will be three other presentations as well that night, check out the details at www.vanue.com.

Hope to see you there.